User Experience Research and Design

CETLOE’s UX team provides consulting across the development cycle of product and service design projects. Specifically, we can help you:

  • Facilitate conversations around opportunities for your organization
  • Better understand the community you serve and their needs
  • Plan out, prototype, and develop designs for products and services
  • Validate design options for usability and effectiveness

Share  your  Voice  –  Join  a  Study!

  • DescriptionStudents and faculty are invited to participate in a usability research study evaluating iCollege’s navigation and homepage design. During this study, you will complete a series of tasks in iCollege and answer questions about your experience. We will record the screen, video from a webcam, and highspeed video from an eye gaze tracking device so that we can analyze your task completion behaviors and expressions as they relate to those behaviors. This study will take roughly 45 minutes and it will take place in our UX lab on the downtown campus. You are eligible to participate if you are currently teaching or enrolled in courses and are 18 years of age or older; do not wear glasses with more than one power (bifocals, trifocals, or progressives - e.g., Varilux); have never had corneal (e.g., LASIK, RK) surgery, cataract surgery, or intraocular implants; do not have photosensitive epilepsy or infrared-sensitive medical devices; and do not have eye movement or alignment abnormalities such as lazy eye, strabismus, or nystagmus. Participants will receive a $25 gift card. Participation is voluntary.
  • Link to participate

  • Description: We are curious about how our faculty place teaching in the overall context of their career, and as such, how they find time to improve their teaching ability, where they look to improve their teaching, how all of that relates to their experience of using iCollege in whatever ways they do, and how they avoid feeling overwhelmed in the face of so many responsibilities. We will first start this study off with completely anonymous frank discussions with faculty across the campuses, which will serve as the basis for a wider survey of our faculty, so that we can ensure that CETLOE services are aligned to our faculty needs, desires, and time constraints.
  • Link to participate: Coming Soon

Join our Participant Pool      Partner with us! 


CETLOE’s UX team can help your team brainstorm new ideas, work through wicked problems, or reflect on challenging experiences. Our workshops rely on approaches that generate new possibilities and encourage dialogue from diverse perspectives.

User Research 

No matter what level of help you need, CETLOE’s UX team can help you develop tools to learn more about the community you serve.

Product and Service Design

If you’ve done your research and are stuck trying to figure out how to turn that research into a product or service, we can assist in helping you create and test possible solutions before you actually go live with a final design.


Design Validation 

Once the design is agreed to, our UX team can validate the final product for usability using industry standard practice in our cutting-edge usability lab.



Our UX designs are built around a solid foundation of research. We utilize the following hardware and software to ensure that our insights have solid construct validity

  • Surveys and Preference Tests – Qualtrics
  • Think-Alouds and Interviews – WebEx and UserTesting
  • Card Sorting – Kardsort and UXMetrics
  • Eye Tracking – Tobii Pro Fusion
  • Affect Tracking – Noldus Face Reader
  • Behavioral Coding – Noldus The Observer XT
  • Biometrics analysis – BioPac PPG and EDA
  • Figma/Sketch/Illustrator/Pixelmator Pro/Procreate
  • Miro/FigJam
  • WordPress

Confidentiality, Privacy, and Security

All studies conducted by CETLOE’s UX team limit the amount of information gathered to the bare minimum required to answer our research questions. On the participation link, before you participate in any part of a study, you will be presented with a confidentiality agreement which lays out all of the ways that your data will be used, how it will be stored, and what information we will use to analyze our results. We recommend that you save that page to look over the information and to reach out to the people listed in the document if you have questions. As the aim of all of this research group is to empower our students, our data policies aim towards transparency, limited use of personal data, and security of data.

Images by storyset on Freepik